Service Delivery Manager
- Clover Infotech
- 15 - 20 years
- Mumbai
- 8 months ago
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Job Description
- Lead the delivery of infrastructure services for Windows Server and VMware environments.
- Ensure uptime, performance, security, and scalability of server infrastructure.
- Manage day-to-day operations and SLAs across internal teams and external vendors.
- Coordinate with application, network, and security teams for seamless IT service delivery.
- Act as an escalation point for high-impact infrastructure issues.
- Oversee incident, problem, and change management processes.
- Ensure compliance with IT policies, standards, and regulatory requirements.
- Develop and maintain documentation for infrastructure services and processes.
- Track KPIs and service metrics; generate regular service delivery reports.
- Contribute to budget planning, capacity management, and vendor evaluation.
- Lead or support migration and upgrade projects, including cloud integrations (Azure/AWS).
- Bachelor s degree in Computer Science, Information Technology, or related field.
- Minimum 15 years of overall IT experience, with a focus on Wintel and VMware platforms.
- At least 3 years in a service delivery or infrastructure operations management role.
- Hands-on experience with:
Windows Server 2016/2019/2022
VMware vSphere, ESXi, vCenter
Active Directory, DNS, DHCP
System Center Suite (SCCM, SCOM)
- Familiarity with backup, disaster recovery, patching, and automation tools.
- Experience with cloud platforms (Azure and/or AWS) is an added advantage.
- Proven team leadership and stakeholder management experience.
- Strong problem-solving, decision-making, and communication skills.
- Ability to handle multiple priorities in a fast-paced environment.
- ITIL certification is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Head - Network OperationsEmployement Type: Full timeContact Details:
Company: Clover InfotechLocation(s): Mumbai
Keyskills: Computer science VMware Change management French Active directory Problem management DNS Windows Continuous improvement Information technology
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Clover Infotech
Clover Infotech is a leading IT services and consulting company. We are a strategic partner to the worlds leading technology OEMs such as Oracle (Platinum partner), Microsoft (Gold partner) and IBM. We provide solutions and services across application and technology modernization, cloud enablement...
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