Mandatory Skills:
Cisco Unified Communication Manager 11.x and above
Cisco Webex Control Hub administration
Teams Meetings Administrations, Users and policy managements.
Zoom user and meeting Administration feature controls through groups assignments.
Troubleshooting and Managing Teams and Zoom meetings.
Teams, Zoom Reports, Analytics
Cisco TMS
Cisco Telepresence Endpoints (Room Series & Legacy Cisco Devices)
Cisco Expressways
Zoom Conferencing and integration with Cisco TelePresence
MS Teams Conferencing and CVI with WebEx
MS Teams WebRTC, Web Engine concept for VC devices
Knowledge and troubleshooting skills of protocols like MGCP, H323 & SIP
Panopto Recorder management and integration with Collaboration Infrastructure are highly preferable
Exchange room mailbox fundamentals and Booking concepts
Complex call routing problem solving skills that involves CUCM , Expressway and Services like Pexip Microsoft.
Strong understanding of SIP Call flow and Media flow concepts including QOS standards.
Good to have Skills
PowerShell
Power Automate Flow
Azure Intune and resource accounts concepts
Expert in troubleshooting and managing the UC Infrastructure
Should have worked in client facing role
Self-Motivated with the ability to effectively interact with all the levels within the company
Good in verbal and written communication
Proactive thinking
MS Teams
Cisco AV Products
Responsibilities and Skill Requirement:
Responsible for designing, managing, maintaining and troubleshooting UC Infrastructure
Works closely with the network, systems and peers to ensure integration and stability within the UC platform.
Create SOP, End user documents
Understating of Basic SIP Integration.
Strong Knowledge of Signalling protocol such H.323 and SIP,HTTPS, TLS,TCP
Understanding and verifying call/meeting data in perspective of QOS for voice and video over WAN connections.
Configuration & troubleshooting of Cisco TelePresence endpoints.
upgrade of Linux servers and VC endpoints
Follow ITIL processes like Change, Problem & Incident Management and hands on experience in Service-Now
Self-Motivated with the ability to effectively interact with all the levels within the company.
understanding of customer requirements

Keyskills: TCP Linux QOS WAN Incident management SIP microsoft Troubleshooting cisco Analytics