Client Success Specialist- Naukri.com || Noida
- Info Edge
- 0 - 3 years
- Noida, Gurugram
- 10 months ago
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Job Description
Key Responsibilities:
- Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively.
- Guide clients through the technical and operational steps required to implement product updates at their end.
- Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase.
- Serve as the first point of contact for client queries related to the product, providing timely and accurate responses.
- Understand client environments and workflows to tailor product implementations and maximize value.
- Document client interactions, feedback, and implementation progress accurately.
- Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption.
- Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: ContractContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram+ View Contact
Keyskills: Customer Focus Client Success Product Implementation Relationship Management Customer Engagement
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₹ 5-5.5 Lacs P.A
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