Service Desk Analysis Professional @ Leading Client

Home > Customer Success

Service Desk Analysis Professional

Leading Client
2 - 7 years
Mumbai
10 months ago
Email to a friend
Report this job

Job Description

#Skill Service Desk Analysis #Notice PeriodImmediate
#Employment TypeContract #Job Description

Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system.

Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues.

User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets).

Escalation: Identify and escalate complex issues to higher-level support teams as needed.

Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues.

Service Improvement: Contribute to improving processes and procedures within the Service Desk.

Technical Skills:

Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications.

Communication Skills:

Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.

Problem-Solving: Effective troubleshooting and analytical skills with a focus on customer satisfaction.

CoverageShould be ready to work in 24/7 environment.

Job Classification

Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Leading Client
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Service Desk Analysis Service Improvement ticketing system service desk Documentation Technical Support troubleshooting

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Senior Customer Service Associate

Tech Mahindra

0 - 5 years

Mumbai

12 days ago

₹ 2.75-5 Lacs P.A.

Reliance Retail // Inbound Customer Service / Hsc / Upto 20k Ctc

Teleperformance

0 - 4 years

Mumbai

18 days ago

₹ 1.75-4 Lacs P.A.

Voice & Non Voice Process - Telesales & Customer Service

Creative Hands HR

0 - 5 years

Hyderabad

21 days ago

₹ 2-4 Lacs P.A.

Work from Home (Customer Service)

Startek

0 - 1 years

Jaipur

25 days ago

₹ 1.25-2 Lacs P.A.

Leading Client

Leading Client In Paper

Service Desk Analysis Professional @ Leading Client

Home > Customer Success