Senior Service Desk Engineer
- Progressive
- 2 - 4 years
- Noida, Gurugram
- 9 months ago
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Job Description
Greetings from Progressive Tech Serve
Role Name: - Service Desk Engineer
Type of Job: - WFO
No of days working in a week: - 6 days
Shift- rotational shift
Shift Time:
Morning Shift : 6AM to 4PM
Afternoon: 1PM to 11PM
Night: 8PM to 6 AM.
Location- Noida Sector 59, Noida Sector 135, Gurgaon
Address:- Noida - StellarM/S Osprey E commerce pvt ltd, Plot 5&6, Sector-135, Dist Gautam Budh Nagar, NoidaNoda - SEZCandor InfoSpace, Tower 8, Plot No. 20 &21, Sector 135, Noida - 201301, Uttar Pradesh
Service Desk & Remote Support Level 1 / 1.5 Support
Job Title: Technical Support Specialist (L1.5)
Key Responsibilities:
- Provide first-line technical support globally via phone, email, and ticketing systems.
- Troubleshoot and resolve issues related to hardware, software, and network connectivity.
- Assist with OKTA MFA setup, password resets, and login-related support.
- Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE).
- Resolve device-related issues such as system freezes, BitLocker, and driver problems.
- Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect.
- Document incidents and resolutions accurately; contribute to knowledge base updates.
- Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 24 years of experience in a service desk or technical support environment.
- Proficient in Windows and macOS environments, Office 365, and Active Directory.
- Excellent customer service, communication, and analytical skills.
- ITIL Foundation certification is an advantage.
If interested, please share your updated CV at ek*a@pr********e.in
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Progressive InfotechLocation(s): Noida, Gurugram
Keyskills: IT Service Desk Remote Support Ticketing Tools
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Progressive
Progressive Enterprises is a Mumbai-based masking paper roll manufacturer with over a decade of manufacturing expertise and 30+ years in the paper trade industry.
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