Oracle Cloud HCM Manager
- Intelex Technologies
- 4 - 7 years
- Bengaluru
- 1 year ago
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Job Description
- The Manager of Oracle HCM Support is a critical leadership role responsible for overseeing the ongoing support, maintenance, and enhancement of the Oracle Human Capital Management (HCM) Cloud application. This individual will report into the Sr Manager of Technology Platform and will play a pivotal role in ensuring the smooth operation and continuous improvement of the Oracle HCM Cloud application.
- Main
- Manage and mentor a team of Oracle HCM support analysts, providing guidance and fostering a collaborative and high-performing environment.
- Oversee the timely resolution of all Oracle HCM system incidents, cases and requests, ensuring service level agreements (SLAs) are met.
- Manage regular system maintenance activities related to quarterly releases and configuration changes, minimizing disruptions to users.
Lead the planning and implementation of system enhancements and projects to improve functionality, efficiency, and user experience.
- Serve as the point of contact for Oracle, Eightfold support and other relevant vendors, managing relationships and escalations.
- Provide high-level support to end-users, including training and communication on system changes and new features.
Manages and ensures optimal operations of all applications.
- Capability to align HCM support strategies with the overall business goals and objectives.
Provide decisions and problem solving guided by policies, procedures and business plan
- Will be accountable for the performance and results of the offshore Oracle HCM team
Act as tier2 support for Oracle Cloud and Eightfold application issues
- Provide subject matter expertise related to application build and functionality of systems.
Analyze business process strength, weakness, inefficiencies, and risks to determine appropriate process and system design.
- Responsible and accountable for new design specifications, gathering requirements, development and management of HCM solutions as per business requirements.
- Recommends and architects global data solutions.
- Provide end user support, communicate standard processes and best practices.
- Commitment to staying updated with the latest developments in Oracle HCM Cloud and related technologies.
Serve as a key liaison with third parties and other stakeholders to define, implement and support system interfaces.
Able to work independently with minimal guidance.
Ability to share knowledge, coach and train other colleagues with less experience.
Identifies gaps and analyzes downstream impacts of business requirements, makes recommendations for improvements within assigned business areas
Required Qualifications:
- Bachelors degree with at least 10 or more years of technology or industry experience required
- At least 6 or more years of Oracle HCM experience required preferably for a large global company
- 4+ year s managing an Oracle Support team
Oracle functional and technical support experience
Ability to manage direct and indirect resources
Proven ability to influence, lead teams, and drive change.
Deep understanding of Oracle HCM Cloud modules, including Core HR, Talent Management, Recruiting, Compensation.
- Familiarity with Enterprise Resource Planning (ERP) systems and their integration with HCM solutions.
- Strong collaboration skills while working with SMEs, and business users/ stakeholders including senior management to drive business analysis/user requirements.
- Strong negotiation skills when working with business users to develop requirements and defend systems capabilities.
Preferred Qualifications:
- Oracle HCM Cloud certification(s).
- Experience with other technologies and systems.
- Project management experience.
- Demonstrated experience working in an Agile environment with understanding of test concepts, methodologies, and practices.
Job Classification
Industry: Software ProductFunctional Area / Department: ConsultingRole Category: Management ConsultingRole: Sr. ConsultantEmployement Type: Full timeContact Details:
Company: Intelex TechnologiesLocation(s): Bengaluru+ View Contact
Keyskills: ERP Automation Business analysis Project management Agile Workflow Healthcare System design Oracle Technical support
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