Soft Skills Trainer
- Apollo Pharmacy
- 5 - 10 years
- Mumbai
- 9 months ago
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Job Description
Training:
- Training Need Identification and Analysis; customization of Training Methodology.
- Preparation of Monthly Training Calendar.
- Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training man-days.
- On the job training to the front - end employees.
- Plan and deliver induction to new hires on bi-monthly basis.
- Plan and deliver new hires training program on bi-monthly basis.
- Plan and deliver existing employees training program.
- Plan and conduct on-the-job (OJT) training in stores as per business requirements.
- Plan and co-ordinate the new business initiatives of the company.
- Act as counsellor for handholding of employees.
HR:
- Coordinate with HR.
- To receive the list of new joinees eligible for induction and new hire training as per the training calendar.
- To submit the attendance of trainees undergoing induction and new-hire training.
- To track three monthly assessments of trainees and carry out counselling whenever required.
- To help solve issues related to attendance, ID card, uniform etc.
Budget & MIS:
- Generate and maintain training related employee database.
- Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head.
- Record actual monthly training expenditure in training MIS.
Operations & Customer Service:
- Encourage and direct supervisors for collecting customer feedback forms.
- Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.
- Liaison with the concerned in operations to deliver operations modules during New hire training.
Skill Set:
- The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.
- Self-motivated, fluent communication in respective regional language & English is a must.
- Presentation and interpersonal skills with a flair for customer service orientation.
- Passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
- This job will require travelling within the region across retail pharmacies for on-the-job training purpose.
Job Classification
Industry: RetailFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: Full timeContact Details:
Company: Apollo PharmacyLocation(s): Mumbai+ View Contact
Keyskills: Soft Skills Training Training Training Need Analysis Behavioural Training Training Delivery
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₹ 4-8 Lacs P.A
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