Customer Care Executive - WFH
- Teleperformance (TP)
- 0 - 2 years
- Noida, Gurugram
- 9 months ago
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Job Description
Role & responsibilities:
- Understand customer needs and promote products or service effectively.
- Meet KPIs
- Handle customer inquiries and provide product information.
- Receive, document and track customer complaints via phone, email and any other source
- Investigate and analyze complaints to understand the root cause and identify potential solutions
- Communicate with customers to empathetically understand their concerns and provide appropriate solutions
- Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
- Maintain accurate records of complaints and their resolution for reporting and analysis purposes
- Identify trends in complaints and provide feedback to relevant departments to improve products or services
- Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
- Collaborate with other team members to ensure a consistent and high-quality customer experience
- 24/7 shifts.
Preferred qualification:
- UG / Graduate can apply.
- Fresher & Experience both can apply
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in flexible environment.
- Excellent Communication
- Good problem-solving and analytical abilities
About the Process:
- 6 days working.
- Rotational shift & Rotational off
- System Required : 8GB RAM
I5 Processor
Window- 10
WI FI Connection
Perks and benefits:
- Comprehensive Training and Ongoing development opportunities.
- Career advancement and growth within the company.
- Supportive and collaborative work environment.
Regards,
Brinda HR
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram+ View Contact
Keyskills: Fluent English Customer Support Solving Queries Customer Care Customer Handling Communication Skills
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₹ 50,000-2.75 Lacs P.A
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