Customer Support Representative
- Joules to Watts
- 1 - 5 years
- Pune
- 7 months ago
- Email to a friend
- Report this job
Job Description
Hiring for TOP MNC
We are currently hiring for a International Voice Process role at Accenture, and the employment will be under the payroll of Joule to Watts (J2W).
EXP : 0.6 TO 4 Years
Location : PUNE
Qualification : HSC & Graduation
Note : Excellent Communication
Working Hours:
Shift will be in any of United States of America time zones
Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Job Responsibilities / Authorities
* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
* Walk customers/ Provide navigational support on self-service portal
* Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
* Place outbound calls to customers when required in line with Client / Company guidelines
* Work productively whilst maintaining exceptional call/data quality standards in line with targets
* Contribute to the team through open and regular communication with peers / supervisors
* Adhere to all company or departmental policies and procedures (personnel and operational)
* Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
* Maintain regular and punctual attendance in line with company policies and procedures
* Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
* Good technical aptitude with an ability to learn quickly
* Excellent verbal and written communication skills Experience Profile
* Prior international BPO work experience preferred
* Freshers acceptable
Personal Attributes
* Able to work on a flexible basis as determined by the business needs
* Ability to work under pressure
* Team worker
* Positive Attitude
* Quick Learner
* Punctual and Disciplined
* Good Communication skills
* Customer Focussed
* Results driven
* High standards of Integrity
* Attention to detail
Interested candidates are encouraged to contact Priya at 9606973*** for further information or to express their interest.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: FreshersContact Details:
Company: joulestowattsbussinessLocation(s): Pune
Keyskills: International Voice Process International BPO Us Calling Inbound Voice Process Excellent Communication In English International Voice Us Voice Process
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