Email Support - Work form Office ( US Shifts)
- OYO
- 1 - 4 years
- Noida, Gurugram
- 10 months ago
- Email to a friend
- Report this job
Job Description
Hi , We are looking for a detail-oriented and customer-focused Email Support Executive to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction through timely and professional email communication.Key Responsibilities:
- Respond promptly to customer inquiries received via email.
- Understand customer issues and provide accurate, valid, and complete information.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution.
- Document all interactions and maintain detailed records of customer communication.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with internal teams such as Sales, Technical Support, and Product Development to resolve complex queries.
- Maintain a high level of professionalism and empathy in every interaction.
- Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
Requirements:
- Bachelors degree or equivalent experience preferred.
- 1-3 years of experience in a customer support or service-related role (email-based preferred).
- Excellent written communication skills in English.
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Help Scout) is a plus.
- Basic knowledge of [industry/product] is a plus.
Preferred Skills:
- Patience and empathy in dealing with customers.
- Ability to stay calm under pressure.
- Strong organizational and documentation skills.
- Proactive approach to identifying and solving recurring customer issues.
Role & responsibilities
Preferred candidate profile
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Email Support Communication Skills Typing Skills Non Voice Email Writing Email Process Chat Process
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OYO
OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full stack technology that increases earnings and eases operations. Bringing affordable and trusted accommodation that guests can book instantly.
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