Mega Walkin Drive For International Voice Process | 2nd July
- Sutherland
- 0 - 5 years
- Mumbai
- 9 months ago
- Email to a friend
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Job Description
Job Description:
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).
This is a blended customer support role involving voice, chat, and email communication with international clients.
Key Responsibilities:
- Provide high-quality voice-based support to international customers.
- Handle queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24x7 rotational shifts, including night shifts.
Candidate Profile:
- Excellent English communication skills (both verbal & written).
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:
Central Line: Kalyan to Sion
Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)
Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift & Weekly Off:
- Shift: 24x7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
Perks & Benefits:
Lucrative performance-based incentives
Cab facility for safe and convenient travel
Travel allowance included
Medical insurance coverage
Work-life balance with 2 weekly offs
How to Apply:
Walk-in directly between 12:00 PM to 7:00 PM
Location: Sutherland Global Services, Airoli, Navi Mumbai
Join us and be part of a dynamic team driving global customer satisfaction!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Customer Service Good English Communication Us Voice Process International Voice Process US Process Us Calling Inbound Voice Process International Call Center Excellent Communication In English Collections Process International Process International Calling
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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