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Team Lead / Senior Manager @ Lumina Datamatics

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 Team Lead / Senior Manager

Job Description

Role summary

  • Administering the delivery of peer review services for our customers and oversee a team of Peer review assistants.
  • Ensure smooth team functioning to meet the productivity and quality targets across the given portfolio.
  • Responsible for the recruitment, training, coaching and performance management of the team members.
  • Works with the customer POCs on the reporting, process improvement, and quality management to ensure high performance of the team.
  • Strong customer focus, managing internal and external stakeholders expectations.

Qualifications

  • Experience of managing teams in scholarly publishing, preferably journal peer review process.
  • Experience in peer review management systems, such as Editorial Manager or ScholarOne.
  • Experience in customer-facing roles.
  • Possess good people and team management skills.
  • Possess good stakeholder management skills.

Interested candidates, please mail your resume to ra*************n@lu****d.com or watsapp to 9600397***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Chennai

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Keyskills:   Journal coordination Editorial services Peer review Editorial assistant

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Lumina Datamatics

Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this space and our customers include 8 of the 10 larg...