Senior Process Executive -Mapping
- Cognizant
- 1 - 3 years
- Hyderabad
- 9 months ago
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Job Description
Roles and Responsibilities
- Manage chat process, email process, blended process, POI (Process Outsourcing International), semi voice processes for clients.
- Ensure efficient handling of customer queries through effective communication skills.
- Maintain high levels of accuracy and quality in processing tasks assigned by the client.
- Collaborate with team members to achieve common goals and objectives.
- Provide timely updates on task progress to supervisors or managers as required.
Desired Candidate Profile
- 1-3 years of experience in BPO/Call Centre industry with expertise in Chat Process, Email Process, Blended Process, POI (Process Outsourcing International) and Semi Voice processes.
- Strong understanding of international call center operations and ability to work effectively in a fast-paced environment.
- Excellent communication skills with the ability to handle multiple conversations simultaneously.
- Ability to maintain accurate records of customer interactions using CRM software or similar tools.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: Blended Process Mapping Email Process Semi Voice POI Chat Process
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