Process Specialist @ Cognizant

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Process Specialist

Cognizant
4 - 7 years
Hyderabad
7 months ago
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Job Description

Roles and Responsibilities

Manage client relationships through effective communication, ensuring timely resolution of issues and meeting service level agreements (SLAs).
Handle operations activities such as incident management, problem management, change management, release management, and service transition.
Conduct root cause analysis (RCA) to identify the source of problems and implement corrective actions to prevent recurrence.

Should have excellent writting skills in English and good communication skills, Management skills

Ability to provide direction and guidance to Agents

Excellent Process and People management skills

Team and Client Management

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills: Root Cause Analysis RCA Team Handling Operations Client Handling

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₹ 4-6 Lacs P.A

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Your name (*)

Email (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

Process Specialist @ Cognizant

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