City Head - West Bengal & North East
- Swiggy
- 6 - 8 years
- Kolkata
- 10 months ago
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Job Description
- Leading a young and ambitious city team in running the best on-demand food delivery service while constantly raising standards.
- The City Head will lead the 3 key functions in the Swiggy ecosystem- Business, Supply & Operations to drive sustainable growth and incremental Market share via problem solving for existing gaps and devise out of the box ideas to cement Swiggy s position both in more matured and fast growing markets
- Responsible for sustaining and growing the citys revenues with P&L responsibilities.
- Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activations.
- Maintaining a strong relationship with partners and being the face of Swiggy in that community.
- Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible.
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
- Stakeholder management for internal central stakeholders, where the prime responsibility is to influence & align central stakeholders for driving city projects efficiently and effectively and resolve any roadblocks.
- Relevant work experience in Sales and Marketing or Operations with a penchant for Leadership.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize pre-emptively.
- Graduate/postgraduate from premium institute, with proven negotiation skills and effective communication skills (Verbal skills: English and Hindi/Local Language)
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally.
- High ethical standards.
- Required Skills: Microsoft Office especially Excel & PowerPoint
Job Classification
Industry: Software ProductFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Sales Head (B2B)Employement Type: Full timeContact Details:
Company: SwiggyLocation(s): Kolkata
Keyskills: City Head Sales Marketing planning Delivery Executive Management Customer experience Troubleshooting Stakeholder management MS Office Operations
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Swiggy
Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...
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