Mega Walk-in Alert! Join Our Global Bpo Team International Process
- Sutherland
- 0 - 3 years
- Mumbai
- 9 months ago
- Email to a friend
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Job Description
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). Currently we are also hiring for Day shift. This is a blended customer support role involving voice, chat, and email communication with international clients.
Key Responsibilities:
-Provide high-quality voice-based support to international customers.
-Handle queries via phone, email, and chat in a timely and professional manner.
-Troubleshoot and resolve customer issues effectively.
-Maintain customer satisfaction and adhere to quality and performance standards.
-Work in 24x7 rotational shifts, including night shifts.
Candidate Profile:
-Excellent English communication skills (both verbal & written).
-Strong interpersonal and problem-solving skills.
-Comfortable with rotational shifts (24/7 operations).
-Basic proficiency in MS Office tools (Outlook, Word, Excel).
-Good typing speed and computer navigation skills.
-Team player with a proactive and professional attitude.
Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:
-Central Line: Kalyan to Sion.
-Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)
-Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift & Weekly Off:
Shift: 24x7 rotational (including night shifts)
Weekly Off: 2 rotational offs
Perks & Benefits:
-Lucrative performance-based incentives.
-Cab facility for safe and convenient travel.
-Travel allowance including Medical insurance coverage.
-Work-life balance with 2 weekly offs.
NOTE:
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Role & responsibilities
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: International Chat Process Blended Process US Process Customer Service Fluent English Excellent Verbal And Written Communication Skills Spoken English International Voice Process
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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