Guest Relation Executive Lucknow
- INOX
- 1 - 5 years
- Lucknow
- 9 months ago
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Job Description
JOB DESCRIPTION: GUEST RELATION EXECUTIVELOCATION: LucknowJOB TITLE: Guest Relation Executive
DEPARTMENT Operations
JOB PURPOSE: To provide quality and personalized service to customers and ensure their safety and satisfaction index.
DUTIES AND RESPONSIBILITIES:
- Supervision of Guest Assistance.
- Execute all the guest relations activities to achieve maximum guest satisfaction index scores.
- Provide training to staff on customer interaction, service standards, and communication skills.
- Adhering to and inspecting the grooming standards of the staff and assisting in case if there is any gap.
- In coordination with duty manager, chalk out a staffing plan on a weekly basis.
- Generate monthly sales reports and performance reports.
- Financial responsibility of the box office and candy of the property.
- Coordinating with other departments to ensure that the product and service standards are delivered.
- Escorting the guests at all times.
SPECIFICATIONS: Qualification:
- Educational: 12th IHM graduate/graduate with prior industry experience preferred in the hospitality sector.
- Professional:
Experience: 1-5 yearWorking conditions: In cinemasCompetencies:
- Knowledge of the Product.
- Socially aware of the Page 3 clientele.
- Basic knowledge of MS Office is preferred.
- Good PR skills.
- Cheerful and outgoing personality.
- Communication skills, especially English.
- Confident personality.
#urgentlyhiring #immediatejoiners #hospitality #cinema
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Guest Service AssociateEmployement Type: Full timeContact Details:
Company: PVR INOXLocation(s): Lucknow
Keyskills: Customer Relationship Hospitality Management Front Office Hotel Management Receptionist Activities Guest Service GRE Guest Handling Air Hostess Activities Hotel Operations Guest Relationship Management
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PVR INOX Limited, a pioneer and a trailblazer in Multiplex development in India, is the largest cinema exhibition player in the country today. The company began its commercial operations in June 1997 with the launch of PVR Anupam in Saket, India's first multiplex. By introducing the multiplex conc...
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