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Operations Executive @ Petpooja

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 Operations Executive

Job Description

Role & responsibilities


  • Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
  • Issue Resolution: Address and resolve client inquiries, complaints, and issues promptly and efficiently.
  • Communication: Serve as the primary point of contact for clients, providing timely updates and proactive communication.
  • Team Collaboration: Work closely with internal teams to ensure client needs are met and to deliver seamless service experiences
  • Multi-Tasking: Efficiently manage multiple client accounts and requests simultaneously, ensuring timely and accurate completion of tasks. Adapt to shifting priorities and handle a variety of tasks, from issue resolution to data analysis, maintaining a high level of service quality throughout.
  • Client Requirements: Serve as a liaison between clients and the development team to effectively communicate and raise client requirements.

Preferred candidate profile


  • Bachelors degree in commerce or related field preferred.
  • Proficient in basic Excel functions.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Petpooja
Location(s): Ahmedabad

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Keyskills:   Back Office Operations Operations Data Entry Operation Invoicing

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₹ 2.75-3.25 Lacs P.A

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Petpooja

Petpooja is the largest next-generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a product-based software company based out of Ahmedabad, Gujarat. The company is present in more than 1000+ cities across India, with more than 1400+ emplo...