Senior Production Support Engineer (Java)
- Conduent
- 6 - 10 years
- Bengaluru
- 7 months ago
- Email to a friend
- Report this job
Job Description
We are seeking a Senior Production Support Engineer with deep expertise in Java, Linux, and system-level troubleshooting to join our dynamic team. This role involves handling critical production issues, managing system uptime, and ensuring performance through proactive support and real-time incident resolution.
Key Responsibilities:
- Troubleshoot, research, and resolve major defects or inconsistencies in application/system functions.
- Handle system alerts, escalations, and outages with speed and accuracy.
- Provide 24/7 on-call support on a rotational basis.
- Perform in-depth code reviews and understand system behavior from both infra and application perspectives.
- Maintain and monitor server space, health, and performance.
- Lead service restoration efforts, focusing on reducing MTTR.
- Collaborate with vendors and internal teams for root cause analysis and permanent fixes.
- Track system performance and suggest improvements proactively.
- Participate in regular project and planning meetings, offering technical insights.
- Mentor junior support engineers and guide them on best practices.
- Act as the SME (Subject Matter Expert) for designated applications.
Required Skills:
- 4-year degree in Computer Science or equivalent field.
- 5+ years of experience in Java and Production Support.
- Experience with Spring Boot 2 or 3, and Java 17+ is a plus.
- Strong expertise in Linux OS, command-line operations, and performance tuning.
- Good experience with Oracle or MySQL databases.
- Hands-on with shell scripting, Python, Perl, or Ruby (at least one).
- Excellent communication skills, able to coordinate during critical incidents.
- Proven experience leading service restoration and performing root cause analysis.
- Ability to understand and debug large, complex enterprise applications.
Nice to Have:
- Familiarity with Java 17+, microservices, and containerized environments.
- Experience with monitoring tools (Nagios, Prometheus, ELK, etc.).
- Prior experience in telecom, banking, or high-availability platforms.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Bengaluru
Keyskills: Java Shell Scripting Spring Boot Linux Production Support Root Cause Analysis MTTR Application Support Perl SME Monitoring Tools GIT MySQL Incident Management Oracle Python
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