Associate
- Sutherland
- 1 - 2 years
- Chennai
- 9 months ago
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Job Description
Job Title: BO - Amadeus Cryptic Specialist
Location: Chennai (Mandatory)
Shift: Rotational
Week Off: 2 Rotational Days Off
Qualification: UG, Graduate, Post Graduate
Relocation: Open to candidates willing to relocate to Chennai
Job Description:
We are looking for professionals to join our team as BO - Amadeus Cryptic Specialists. This position is mandatory for candidates based in Chennai, or those willing to relocate. The ideal candidate should have strong knowledge of travel processes and hands-on experience with Amadeus Cryptic commands and systems. If you're passionate about the travel industry and want to be part of a dynamic back-office operations team, we want to hear from you!
Key Responsibilities:
- Amadeus Cryptic Expertise: Work with Amadeus Cryptic commands to process and manage bookings, cancellations, and modifications for travel-related services.
- Travel Process Knowledge: Demonstrate an in-depth understanding of travel processes, including flight reservations, ticketing, refunds, and GDS workflows.
- Issue Resolution: Provide troubleshooting support to resolve complex issues related to bookings, cancellations, and passenger data.
- Transaction Accuracy: Ensure all travel transactions, including bookings and cancellations, are processed accurately and promptly through Amadeus Cryptic.
- Operational Support: Assist with back-office operations, performing data maintenance and ensuring consistency in travel-related information.
- Collaboration & Reporting: Work closely with cross-functional teams to streamline operations and report any issues or improvements to management.
- System Monitoring: Monitor the Amadeus system to ensure smooth operations and data integrity; troubleshoot and resolve any system or process-related issues.
Skills & Qualifications:
- Strong expertise in Amadeus Cryptic commands and tools.
- Thorough understanding of travel processes, including flight reservations, ticketing, and cancellations.
- UG, Graduate, or Post Graduate qualifications.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical skills.
- Ability to manage tasks under pressure and meet deadlines.
- Willingness to work in rotational shifts.
- Chennai location is mandatory, or candidates must be willing to relocate.
Why Join Us?
- Work in a collaborative and fast-paced environment.
- Opportunity for growth and learning within the travel and operations domain.
- Rotational shifts with 2 days off each week.
- Competitive salary and benefits package.
- Relocation assistance for candidates willing to move to Chennai.
How to Apply:
Interested candidates can share their updated resumes with me at 9372194***. We look forward to reviewing your application! Kindly share your resume on above number.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: Airline Reservations Amadeus International Ticketing Amadeus cryptic Domestic Ticketing Queues management GDS IATA Sabre Galileo
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