Corporate Sales & Reservations
- OYO
- 3 - 6 years
- Noida, Gurugram
- 9 months ago
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Job Description
Job Summary
We are looking for a dynamic, client-focused Corporate Sales & Reservations Specialist to oversee corporate accounts and manage end-to-end booking processes. This dual-role position involves building strong client relationships, securing recurring bookings, ensuring reservation accuracy, and delivering exceptional corporate customer service.
Key Responsibilities
Account Management
- Serve as the primary point of contact for assigned corporate clients.
- Develop and nurture strong relationships with business travel partners, relocation agencies, and corporate HR/Procurement teams.
- Understand client travel needs and offer customized solutions to maximize occupancy and revenue.
- Prepare and present account performance reports, feedback analysis, and upsell opportunities.
- Identify opportunities to expand accounts, retain high-value clients, and resolve escalations effectively.
Reservations & Booking Management
- Manage and process daily corporate bookings, changes, and cancellations across multiple channels.
- Coordinate with property management, operations, and revenue teams to ensure real-time availability and rate accuracy.
- Ensure timely and error-free confirmations, invoicing, and documentation.
- Respond to booking inquiries and issues via phone and email promptly and professionally.
- Monitor booking trends and collaborate on improving turnaround time and guest satisfaction scores.
Requirements
- 3+ years of experience in corporate sales, key account management, or hospitality reservations.
- Exposure to international markets is highly desirable.
- Proficient in handling B2B clients and managing CRM tools (e.g., Salesforce, HubSpot).
- Excellent communication, email etiquette, and stakeholder management skills.
- Strong problem-solving ability and a customer-first mindset.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: B2B Relationship Handling Corporate Account Management Conflict Resolution & Upselling Sales Reporting & Client Retention Reservations & Booking Coordination
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OYO
Voyon is about visibility to the most granular level possible. Voyon delivers cloud-based solutions enabling organizations to derive the maximum value from the information available from multiple data sources, leading to informed decision making.
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