Resource Planner @ IntouchCX

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Resource Planner

IntouchCX
3 - 6 years
Hyderabad
8 months ago
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Job Description

About the Job

We are changing the way people think about customer service, and we need your help!

Were looking for a Resource Planner to join our Workforce Team, who supports IntouchCXs resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.

As Resource Planner, You Will

Manage all day-to-day activities in Workforce Management
Manage schedules, exceptions, data tracking and Service Levels
Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
Maintain employee information and its accuracy on an ongoing basis
Plan and create new hire schedules while tracking shift availability
Report by program as required

As Resource Planner, You Have

University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
Advanced knowledge of MS Word, MS Excel and Outlook
Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
High level of accuracy regarding data entry
Strong analytical and problem solving skills
Willingness to learn and adapt to working in a fast-paced environment
The ability to multitask and self-manage the work day

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: resource planning project management workforce management staffing recruitment resource management vendor management risk management operations management program management hrsd budgeting talent acquisition agile project planning

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

IntouchCX

IntouchCX

Resource Planner @ IntouchCX

Home > Operations