Service Delivery Manager - Mumbai | Bangalore 9 To 12 Years @ Capgemini

Home > Technology / IT

Service Delivery Manager - Mumbai | Bangalore 9 To 12 Years

Capgemini
9 - 12 years
Mumbai
8 months ago
Email to a friend
Report this job

Job Description

Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA

Experienced in Managing Multi Org / Global implementations of Salesforce application ( Sales, Service, Health clouds)

Management and be aware of KM processes that are necessary to effectively manage RUN

Responsible for proactive monitoring and ensuring high availability of salesforce applications

Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management

Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.

Responsible for Weekly/Monthly SLA tracking and reporting

Must be able to drive Major Incident management process

Ensure minimizing all backlogs of issues reported from production

Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.

Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Technology / IT
Role: IT Project Manager
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: budgeting automation tools incident management devops middleware project management automation testing manual testing change management sales estimation selenium stakeholder management service delivery management project planning itil

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Delivery Lead

Virtusa

20 - 25 years

Hyderabad

20 days ago

₹ Not Disclosed

It Project Manager (pm / Ba / Change Management)

G4S

5 - 10 years

Noida, Gurugram

20 days ago

₹ Not Disclosed

AI Software Factory Lead

Epic Consultancy

5 - 10 years

Mumbai

20 days ago

₹ 5,000-50,000 P.A.

Technical Project Manager

Hurix

6 - 12 years

Pune

20 days ago

₹ Not Disclosed

Capgemini

Capgemini Engg (erstwhile Altran) ranks as the undisputed global leader in Engineering and R&D services (ER&D). The company offers clients an unmatched value proposition to address their transformation and innovation needs. Works alongside its clients, from initial concept through indust...

Service Delivery Manager - Mumbai | Bangalore 9 To 12 Years @ Capgemini

Home > Technology / IT