Training Manager- QSR/ Retail Background
- Stanza Living
- 5 - 9 years
- Noida, Gurugram
- 7 months ago
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Job Description
Job Responsibilities:
- Understand the business operations and analyze the gaps and strengths
- Develop training modules and assessment exercises for business requirements and processes, including App based content predominantly for Operations team
- Organize and conduct Training Need Analysis with the Functional Leader.
- Involve in regular audits
- Design and create Learning Solutions based on the training requirements keeping in mind the learner profile and business outcomes.
- Collaborate with Functional SMEs to develop Learning Solutions.
- Maintain track of various Learning Projects and lead them to closure.
- Conduct workshops both in functional and soft skills domain.
- Deliver Training Programs basis the program design.
- Manage Stakeholders and their suggestions/objections.
- Validate COE records on LMS.
- Analyze learner wise, program wise engagement scores and rectify the identified gaps.
- Adhere to the allocated budget and an ability to find solutions in order to implement the required training.
- Have a strong lens on customer experience and engage in customer communication and manage situations and escalations
- Own the CX metrics at a market level - and develop content and programs to better them
- Conduct rigorous internal audit for the current vs benchmark standards and prepare comprehensive reports and data for actions
Profile
- Should have an experience as in a Supervisory/ Managerial position - in Operations / Training - Front office, F&B, HK, Training, Restaurant operations - any such hotel/ QSR operations for at least 5 years
- Should have led a customer facing role and be aware of NPS and Customer retention metrics
- Should have conducted training as a full fledged portfolio or of a reporting team, on business processes and metrics
- Should have a thorough understanding of quality metrics and have participated in internal auditing the operations
- Should have a strong track record of evaluating and implementing effective and efficient processes to proactively improve business efficiency and staff performance.
- Good communication - both verbal and written to be resident facing
- Data preparation and understanding - Basic data reporting and analysis using Google sheets and MS Excel
- Immediate Joiners preferred
Job Classification
Industry: MiscellaneousFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Corporate Training - OtherEmployement Type: Full timeContact Details:
Company: Stanza LivingLocation(s): Noida, Gurugram+ View Contact
Keyskills: Training Soft Skills Training Need Analysis Communication Skills Behavioural Training QSR Hospitality Learning And Development Training Manager Retail Training
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₹ 11-13 Lacs P.A
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