Associate/Sr.Associate - Account Management @ Sutherland

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Associate/Sr.Associate - Account Management

Sutherland
1 - 5 years
Hyderabad
6 months ago
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Job Description

Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail
Prepare daily aging report
Strategize the portfolio
Fix the root cause and collect
Work with internal and external stake holders for better resolution
Provide visibility to the leadership

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Collections
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Hyderabad

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Keyskills: B2B Collection B2C Collection Corporate Collection Ar Collection Collections Otc Collection Payment Collection Debt Collection O2C Collections Us Collection Cash Collection Collection Management Uk Collection Collections Process Debt Recovery Credit Collection OTC

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₹ 1-4.5 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...

Associate/Sr.Associate - Account Management @ Sutherland

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