Telus Digital|| Voice Process|| US Healthcare||Customer Service
- TELUS International
- 1 - 2 years
- Noida, Gurugram
- 5 months ago
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Job Description
Ro Role & responsibilities
- Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
- Assist US-based members and providers with accurate and timely information.
- Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
- Accurately document customer interactions and transactions in the system.
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
- Collaborate with internal teams for escalation resolution and process improvement.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating the member website, and other websites while encouraging and reassure them to become self-sufficient.
Preferred candidate profile
- Minimum 6 months to 1 year of experience in international voice process.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to remain patient and empathetic.
- Comfortable working night shifts and rotational offs.
- Basic computer literacy and typing skills.
Please connect with Pinky Mahajan @8822005***
Perks & Benefits
- Salary ranges from 3 to 3.43 LPA.
- Cab Facility or Transport Allowance
- Medical Insurance
- Life Insurance.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram+ View Contact
Keyskills: Customer Service Voice Process US Healthcare International Voice Process
Fraud Alert to job seekers!
₹ 1-3.5 Lacs P.A
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