Telus Digital|| Voice Process|| US Healthcare||Customer Service
- TELUS International
- 0 - 2 years
- Noida, Gurugram
- 5 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
- Assist US-based members and providers with accurate and timely information.
- Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
- Accurately document customer interactions and transactions in the system.
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
- Collaborate with internal teams for escalation resolution and process improvement.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating the member website, and other websites while encouraging and reassure them to become self-sufficient.
Please connect with Neeraj Sa*****a@82*******5.
Preferred candidate profile
- 0-3 years of experience in international voice process.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to remain patient and empathetic.
- Comfortable working night shifts and rotational offs.
- Basic computer literacy and typing skills.
Please connect with Neeraj Sa*****a@82*******5.
Perks & Benefits
- Salary ranges from 3.2 to 3.43 LPA.
- Cab Facility or Transport Allowance
- Medical Insurance
- Life Insurance.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Healthcare Voice process Customer Service Adjudication Health Insurance Fresher US Healthcare International Process Medical Billing
Similar positions
TELUS International
Xavient Information Systems (XIS) is a software services organization born and brought up in the new economy. At Xavient, we strive to maintain a fulfilling and rewarding work environment which we believe is a catalyst for great achievements. Xavient is a young, aggressive, and extremely competent ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in