Opportunity for Customer Service Voice
- The Personal
- 25 Positions
- Bengaluru
- 5 months ago
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Job Description
Greetings from PERSONAL NETWORK
We are Hiring Customer Support Representative / SERVICE DESK / HELP DESK for Bangalore Location
Job Description:
Key Responsibilities: -
1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner.
2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction.
3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively.
4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up actions.
5.Problem-Solving: Analyze customer problems, troubleshoot issues, and escalate complex cases to senior support staff when necessary.
6.Communication: Communicate effectively with other team members and departments to ensure seamless customer support and issue resolution.
7.Quality Assurance: Adhere to company policies and procedures to maintain high-quality standards of customer support.
8.Feedback: Gather and relay customer feedback and insights to the appropriate departments to improve products and services.
9.Continuous Learning:Participate in ongoing training and development programs to enhance your customer support skills and product knowledge
Qualifications: -
High school diploma or equivalent (a bachelor's degree may be preferred but not required).
Excellent communication skills, both written and verbal.
Strong problem-solving and critical-thinking abilities.
Ability to remain calm and professional under pressure.
Customer-focused attitude and strong interpersonal skills.
Basic computer skills and familiarity with customer support software (training will be provided).
Willingness to work in a flexible schedule, including evenings, weekends, and holidays as needed.
Previous customer service experience (preferred but not required).
Post : Service Desk - CSR / Helpdesk - Customer Support
Experience : 6 Months to 5 years
Package : 3L - 4.5Lakhs
Shift : Rotational shift / 24/7 Shift
Qualification : Any Graduate/ BE / 10+2+3 / 10+3 / 10+2
Location : Bangalore
Contact :-
ANU @ 63hidden_mobile2
RAJ @ 98hidden_mobile6
Email :hidden_email
Best Wishes - Team PERSONEL NETWORK
NOTE :- Kindly FORARD This message to your GROUPS & FRIENDS
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Opportunity for Customer Service Voice /Contact Details:
Company: Personal Network.Location(s): Bengaluru
Keyskills: international voice service desk handling customer queries helpdesk customer support customer service customer care
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