Hiring For International Chat Process @ IntouchCX

Job Description

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

Job Summary:

Join our dynamic International Chat Support Team at IntouchCX. We are looking for candidates with a minimum of 6 months experience in chat-based international customer support. If you are an excellent communicator with a customer-first mindset and are ready to join immediately we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via live chat in a timely and accurate manner
• Troubleshoot product/service issues and escalate when necessary
• Maintain detailed and accurate customer interaction records
• Provide information about products, services, and policies
• Collaborate with other support team members to ensure a consistent customer experience
• Adhere to performance metrics, including response time and customer satisfaction

Requirements:

• Excellent written communication skills in English
• Previous experience in a customer service or chat support role (6 Months)
• Ability to work flexible shifts
• Strong problem-solving and multitasking skills
• Familiarity with CRM tools and chat platforms

Perks & Benefits:

Provident Fund (PF) & ESI / Health Insurance

2-Way Transportation (Pick-up & Drop)

Attractive Incentive Plans Based on Performance

5 Working Days with 2 Weekly Offs

Interested Candidates Please reach out Below recruiter.

Contact HR Divya:

Call: 8660530***

Walkin location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)

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Keyskills:   International Chat Process Communication Skills Customer Service Non Voice Process Chat Process