pos-01170 - Sr Analyst III Infrastructure Services
- DXC Technology
- 4 - 6 years
- Bengaluru
- 9 months ago
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Job Description
Responsibilities:
- Provide on-the-spot technical support to employees who visit the IT walk-up desk.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup and configuration of new devices and applications.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT team members to ensure timely and effective problem resolution.
- Educate employees on best practices for using technology and software.
- Perform routine maintenance and updates on IT equipment.
- Ensure compliance with company IT policies and procedures.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Verify and approve operational quality of system equipment.
- Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Assist in investigating and resolving complex installations and maintenance matters of significance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
- Troubleshoot user accounts.
- Understand SCCM, VPN, Azure, O365, Windows 10 & 11.
Requirements:
- 4-6 years of experience in IT support or a related field.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Bengaluru+ View Contact
Keyskills: Administration VPN Social media Microsoft Certified Professional Windows Troubleshooting SCCM Operations infrastructure services Technical support
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest com
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