IT Help Desk Intern
- NCR Corporation
- 0 - 1 years
- Mumbai
- 8 months ago
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Job Description
The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our clients.
Roles and Responsibility- Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Document customer interactions and resolutions in a timely manner.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Develop and maintain a strong understanding of our products and services.
- Continuously improve knowledge and skills to stay current with industry trends.
- Strong communication and interpersonal skills are essential.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Basic knowledge of computer systems and software applications is required.
- Strong problem-solving skills and attention to detail are necessary.
- Ability to work collaboratively as part of a team.
- Familiarity with help desk software and ticketing systems is an advantage.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: technical support IT Help Desk customer interactions ticketing systems Troubleshooting customer handling communication skills
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