Business Operations Manager-IT Services
- Nusummit Technologies
- 16 - 26 years
- Mumbai
- 6 months ago
- Email to a friend
- Report this job
Job Description
Head Business & Sales Operations -IT Services
We are looking for a dynamic, results-driven leader to spearhead Business Operations, Sales Enablement, and Financial Strategy for our IT Services vertical. This role is critical in driving profitability, operational excellence, and strategic growth through cross-functional collaboration and decisive leadership.
Key Responsibilities
Business & Financial Operations
- Lead end-to-end business operations for the cybersecurity/IT services vertical, including lead-to-cash, order-to-fulfillment, and revenue cycles.
- Take full ownership of P&L, working to enhance gross margins, EBITDA, and overall resource productivity.
- Drive initiatives in cost optimization, revenue assurance, and pipeline quality.
- Manage financial planning and performance budgeting, forecasting, and month-over-month variance tracking.
- Collaborate closely with finance, delivery, and sales teams to ensure business alignment and execution.
Sales Enablement & Deal Desk
- Lead PMO and Deal Desk functions to support RFP responses, align SMEs, and facilitate multi-region resource allocation.
- Oversee deal analysis, pricing strategy, and compliance with internal business policies.
- Liaise with consulting and transformation partners on initiatives focused on efficiency, savings, and business restructuring.
Strategic Leadership & Team Management
- Lead and develop high-performing, cross-functional operational teams across geographies.
- Foster a culture of cross-skilling, resilience, and business continuity across support functions.
- Collaborate with marketing, analyst relations, and executive leadership to boost brand visibility and strategic positioning.
- Drive business reviews, executive dashboards, and stakeholder communicationsensuring consistent alignment and transparency.
Qualifications
- Graduate in Commerce/Business; Post-Graduate Diploma or MBA in Operations or Business Administration.
- 17+ years of progressive experience in business operations, sales operations, and service delivery preferably in cybersecurity, IT services, or managed services.
- Proven expertise in P&L ownership, pipeline and performance analytics, contractual governance, and resource optimization.
- Background in managing large enterprise and public sector engagements with global delivery exposure.
- Strong command of data-driven decision-making, automation tools, and cross-functional leadership.
Preferred Skills & Attributes
- Certifications in operational excellence (e.g., Six Sigma Green Belt, Kaizen) are a plus.
- Strong leadership, interpersonal, and stakeholder management skills.
- Proficiency in tools such as SharePoint, Excel, and BI platforms for reporting and dashboarding.
Immediate and early joiner will be preferred.
Kindly share your resume on Ab***********r@Nu*****t.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full timeContact Details:
Company: Nusummit TechnologiesLocation(s): Mumbai
Keyskills: PMO Resource Optimization P&L Business Operations Operational Excellence Profit And Loss Demand Forecasting Stakeholder Management
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