Associate Desktop Support Analyst
- Altera Digital Health
- 1 - 2 years
- Vadodara
- 6 months ago
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Job Description
Role & responsibilities
The Desktop Support Analyst is responsible for delivering end-to-end support in accordance with the IT Service Level Agreements. By partnering with end-users and technology groups, the support analyst ensures all incidents are analyzed, resolved, and reported back within the promised timeframes.
Key Responsibilities
- Develop service strategy to mitigate software, hardware, and networking issues
- Responds to requests for assistance from employees who are experiencing problems via call, chat, and in-person channels
- Ensure all incidents are resolved within stipulated SLAs
- Document actions taken, RCA, results, of problems in internal ticketing system.
- Provides permanent solutions to reduce recurring issues.
- Track and report all open and closed incidents.
- Proactively learn on new product and service technologies
- Participate in short-term and long-term projects.
Technical Skills
- Experience in using help desk ticketing software.
- Experience in troubleshooting technical issues and ability to handle L2 and L3 escalations.
- Familiarity with ITIL or related service delivery frameworks.
- Hands-on Experience with Windows OS, MS Office 365, macOS
- Hands-on experience in computer hardware troubleshooting and assembling.
- Strong knowledge of Network fundamentals.
- Basic knowledge of Active Directory, DNS, DHCP.
- Familiar with Network Printer & Scanner Installations & Troubleshooting.
Education Requirements
- Graduation in any stream or other relevant combination of training and experience.
- Educated in English Medium is preferred
Number of Years Experience
- At least 2 Years of Experience in IT Service and Support
**Note - We required local candidates from Baroda as this is completely work from office.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Altera Digital HealthLocation(s): Vadodara
Keyskills: Windows Operating System Desktop Support MS Outlook Troubleshooting MS Office Outlook Active Directory
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