Technical Associate - NOC & IM
- Genpact
- 2 to 6 Yrs
- Hyderabad
- 6 months ago
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Job Description
- Genpact is a global professional services and solutions firm with over 125,000 employees in more than 30 countries. We are driven by curiosity, agility, and the desire to create lasting value for our clients, including Fortune Global 500 companies. Our purpose is the relentless pursuit of a world that works better for people, where we serve and transform enterprises with our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of NOC & IM Engineer(L2) - Technical Associate. In this role, you will be responsible for monitoring, detecting, correcting, and preventing incidents to maintain SLAs and reduce production downtime effectively. Your responsibilities will include monitoring production sites and services, detecting issues, executing runbooks, managing ServiceNow tickets, resolving major incidents, facilitating incident communication, conducting postmortems, ensuring standardized processes for changes, overseeing incident, problem, and change management, and defining and generating KPI/metrics for transparency. Qualifications: - Bachelor's Degree required, preferably in Computer Science, Information Systems, or a related field. - Excellent communication skills. Preferred Tool Skills: - BigPanda - SLAM / Neustar Vercara - Tardis - SNOW (INCIDENT/INCIDENTTASK/REQ/SCTASK/PROBLEM/PTASK/CHANGE) - PagerDuty - Splunk - Zabbix - JIRA - Teams - Reporting If you are looking for a challenging opportunity to work in a dynamic environment and have the required qualifications and skills, we invite you to apply for this position. Location: India-Hyderabad Schedule: Full-time Education Level: Bachelor's / Graduation / Equivalent Job Posting: Aug 8, 2025, 1:09:41 AM Unposting Date: Feb 4, 2026, 5:09:41 AM Master Skills List: Consulting Job Category: Full Time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Technical Associate - NOC & IMContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: SLAM SNOW Splunk Zabbix JIRA Reporting Neustar Teams
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