Technical Support Associate / Executive @ Techno Endura

Job Description

Job Title: Technical Support Associate / Executive


Job Type: Full-Time
Experience Level: 0-5 Years

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About the Role:

We are seeking a customer-focused and tech-savvy Technical Support Associate to join our IT support team. You will be the first point of contact for users experiencing technical issues, ensuring a smooth and efficient resolution process.

This role is ideal for individuals who enjoy solving problems, working with technology, and helping others. Whether youre just starting out or have a few years of experience, we provide the platform to grow your IT career.

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Key Responsibilities:

• Respond to customer queries via chat, email, phone, or ticketing systems.

• Diagnose and troubleshoot hardware, software, or network-related issues.

• Provide step-by-step technical support for installations, upgrades, and configurations.

• Escalate unresolved issues to the appropriate internal teams.

• Follow up with customers to ensure full issue resolution.

• Maintain accurate logs and documentation of all support activities.

• Support internal users (IT helpdesk) or external customers depending on the business unit.

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Who Can Apply:

• Education: Any graduate (BCA, BSc IT, BTech, Diploma in Computer Science, etc.).

• Experience: 05 years in tech support, helpdesk, or customer support roles.

• Skills:

  • Strong problem-solving and communication skills

  • Familiarity with Windows/Linux OS, MS Office, and common desktop applications

  • Basic networking knowledge (TCP/IP, DNS, VPN)

  • Experience with ticketing tools (e.g., Zendesk, Freshdesk, ServiceNow) is a plus

  • Ability to work in rotational shifts (if required)

Kickstart Your IT Career with Us!

If you're passionate about technology and love solving problems, apply today and join a team that puts customer experience and innovation first.

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