Technical support(Fresher)
- Cocentrus Hiring
- 2 Positions
- Delhi, NCR
- 5 days ago
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Job Description
Hi
As per telephonic discussion, for Technical support For MNC In Noida location please find the job responsibility as below :
Job Profile :Technical Support
Experience : 0-2 yrs
Roles and responsibility :-
* Engage in direct communication with SES ATNT customers via phone, chat, and email.
* The agent will assist customers with home mesh-wireless-network initial setup and configurations.
* The agent will assist customers with home extender and powerline adapter initial setup and configurations.
* The agent will assist customers with home extended or advanced home networking configurations.
* The agent will confirm product expected behavior and troubleshoot as needed.
* Actively promote the use of NETGEAR mobile apps.
* Accurately log customer cases and product issues.
* Sell support contracts.
* Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.
Skills and Ability:-
* Comprehensive understanding of typical home network deployments is required.
* The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.
* Candidate must have immaculate English communication skills.
* Candidate must be well mannered and demonstrate a high order of customer services skills.
* The candidate must be attentive to detail.
* Candidate must have excellent analytical, organizational, and time management skills.
* Candidate must be able to perform well in a steep learning curve.
* The candidate must be able to sell support contracts.
Communication:-
English: Excellent, VNA 5
Accent: Neutral
Ability to give good step by step instruction.
Positive tone.
Computer proficiency:-
* Firm understanding of Windows and macOS.
* Firm understanding of Android and iOS.
* Firm understanding of common firewall configuration.
* Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
* Comprehensive understanding of typical home network, and wireless layouts, is required.
* Demonstrable skill improvising and designing correct home network deployments.
* Demonstrable troubleshooting ingenuity is required.
Please Note:-Share your updated CV with your with me
Regards,
Yash Hr Team (cocentrus)
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Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Technical support(Fresher)Contact Details:
Company: Cocentrus HiringLocation(s): Delhi, NCR
Keyskills: network support it support technical analysis technical support it infrastructure network operations network administration back office operations networking protocols network engineering
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