Area Manager
- Flipkart
- 7 - 12 years
- Tiruppur
- 6 months ago
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Job Description
Area Manager - Hub Operations NL, FLM Location About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximising for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. Our Commitment to Superior Customer Experience: At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM, we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity. About the Role At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead Cluster Managers/Leads through planning, organizing, controlling, coordinating and coaching. The Area Managers role is to ensure that 4-6 Hubs assigned to them are managed in a cost effective and profitable manner. The standard operating procedures are adhered by the Hub teams at all times. You are responsible for: Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate. Achieving Cost per Shipment. Maintain the cost of operations as per budget. Achieve Zero lost shipment, shrinkage within hub and enroute. Proper planning and coordination with the support team for recovery if any. Achieve productivity of Van/Bike as per budget. 100% Compliance of KPI. Continuous Process Improvement and Adherence of Quality Standards at all times. Ensuring Customers are delighted at all times. Ensuring stock accuracy is maintained at all Hub assigned to him. Promptly and effectively manage customer escalations. Ensuring employee engagement initiatives are implemented. Ensure 100% ZTP (Zero Tolerance Policy). Ensuring Area Deliverable are met duly reported. Filling Gaps in employee headcount within turnaround time. Hub Performance reporting. Ensure Profitable operations. Ensure commercial and statutory compliances are met along with the support of teams. Team Management, Training and Development of Hub teams. Achieving Maximum Productivity of manpower. Managing environmental bodies and statutory compliances. Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent. Continuously improve in reducing Error rate in Operations Management. Maintain high quality hygiene and safety for Facility & People. Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate. Ensure availability of adequate and trained manpower as per plan. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team. Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately. Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team. Achieving capacity utilization as per budget. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process. Qualification B-tech or MBA (Preferred candidates from Tier I/II MBA institutes). 6 years+ of experience in Courier/Supply Chain/Warehousing/Logistics Operations. To succeed in this role, you should have the following: Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us? At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise. Visit our career site to know more about what it means to work at Flipkart. Being Yourself @ Flipkart Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day. About the Team The Non Large, First and Last Mile Operations team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the NL FLM team there is an ADM team which focuses on alternate delivery channels of Flipkart as a brand among customers. Through Reach Expansion Project, the goal is to reach every Indian home to provide a unique e-commerce experience in the Flipkart way and further strengthen Flipkarts Leadership position in India.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Tiruppur
Keyskills: Manpower Planning Last Mile Delivery Operations Last Mile Logistics Operations Supply Chain
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