Associate - Product Adoption @ freshworks

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Associate - Product Adoption

freshworks
1 - 4 years
Chennai
7 months ago
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Job Description

As an Associate for Product Adoption, you will be the cornerstone of our customers success, ensuring they achieve maximum value from our product from day one. You will guide new clients through a seamless implementation journey, empowering them to become expert users and advocates.

Roles & Responsibilities

Lead Customer Onboarding: Architect and execute tailored onboarding strategies, implementing best practices to accelerate customer time-to-value and drive initial product adoption.
Deliver Expert Training: Develop and deliver compelling product training sessions and documentation for diverse audiences, from IT administrators to end-users, ensuring high levels of engagement and comprehension.
Serve as a Trusted Advisor: Act as the primary technical liaison during the onboarding phase, proactively identifying and resolving challenges by collaborating with Product, Engineering, and Support teams to ensure a frictionless customer experience.

Qualifications

Service Management: ITIL certification or a strong, demonstrable understanding of IT service management frameworks.
Networking Proficiency:

Job Classification

Industry: Software Product
Functional Area / Department: IT & Information Security
Role Category: IT Security
Role: Security Engineer / Analyst
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: ITIL certified Product engineering Networking Analytical ITSM Active directory DNS TCP/IP DHCP Identity management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Associate - Product Adoption @ freshworks

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