International chat Process
- IntouchCX
- 1 - 4 years
- Hyderabad
- 7 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
Job Description:
We are looking for a proactive and customer-focused Customer Support Executive to join our International Chat Support Team. The ideal candidate should have a minimum of 6 months experience in handling international chat processes, possess excellent English communication skills (C1 level), and be comfortable managing dual chats simultaneously.
Key Responsibilities:
- Provide real-time chat support to international customers
- Handle dual (simultaneous) chats with efficiency and accuracy
- Resolve customer queries related to products/services
- Maintain a high level of customer satisfaction through prompt and professional communication
- Collaborate with other team members and departments to improve overall service delivery
Requirements:
- Minimum 6 months of experience in an international chat process
- Typing speed of at least 35 WPM with high accuracy
- English proficiency at C1 level (spoken and written)
- Ability to handle dual chats effectively
- Strong problem-solving skills and customer-centric approach
- Willingness to work in rotational shifts and weekends
- Should be available to join immediately
Preferred candidate profile
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Good Typing Speed International Chat Process Blended Process Excellent Communication In English experience in chat process Chat Support
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in