International process Email & chat | Customer Support | Non voice
- IntouchCX
- 1 - 6 years
- Bengaluru
- 8 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !We are currently Hiring for International Non Voice Process - Email & Chat Support Customer Service Associate Immediate joiner requiredContact Details:
HR : Jestina
Mobile number : 8147091***
Email ID : je******************y@in******x.com
The role of Customer Support Associate (CSA), will be responsible for:
- Answering player support queries via Email and chat and Discord
- Troubleshooting game issues via Email and Discord
- Answering player queries about features and functionalities of the clients service offerings
- Answering questions regarding game issues and making recommendations
- Escalate product related issues to internal teams & close loop
- Going the extra mile to engage with players by solving their issues and ensuring satisfaction
Requirements:-
- An obligation to deliver exceptional customer service
- Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Critical Skills:-
- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
- Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
- Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Educational/Work Experience and Requirements
- Must have minimum 6 months experience in international process.
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
Benefits:-
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
Interested Candidates can contact to 8147091*** (HR Jestina)
or
you can send your CV'S to je******************y@in******x.com
Immediate joiners only!!!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support Customer Service Non Voice Customer Handling Chat Support Bpo Non Voice International Chat Process Verbal Communication Email Process Chat Process Customer Support Written Communication Chat Email Writing
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