Analyst III Infrastructure services
- DXC Technology
- 1 - 4 years
- Bengaluru
- 8 months ago
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Job Description
Essential Job Functions:
- Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
- Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer-related problems.
- Experience working with company escalation policy.
Requirements and Skills
- Interpersonal skills to interact with customers and team members.
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Work Environment
- Work from Office is mandatory.
- This job role requires working rotational / night shifts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Head - Network OperationsEmployement Type: FreshersContact Details:
Company: DXC TechnologyLocation(s): Bengaluru+ View Contact
Keyskills: Basic Ticketing Interpersonal skills Social media Troubleshooting infrastructure services IT helpdesk Desktop support Technical support Recruitment
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest com
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