Associate - International Contact Center (US)
- Hanswahini Recruitment
- 99 Positions
- Bengaluru
- 6 months ago
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Job Description
- Freshers: 2,54,640 LPA + 70,360 VSA
- Experience: 3,20,000 LPA + 79,000 VSA
- Transport Facility: 2-Way Cab Provided
Joining: Immediate Joiners Preferred - Graduates from any discipline (Recent pass-outs preferred)
- Excellent English communication skills (B2 level and above)
- Willingness to work in Night Shifts (US time zones)
- Candidates must be from Bangalore or ready to relocate.
- Handle inbound and outbound calls from US customers.
- Resolve customer queries with empathy, accuracy, and professionalism.
- Adhere to process compliance, quality, and performance metrics.
- Maintain confidentiality of sensitive customer information.
- Deliver high levels of customer satisfaction by ensuring first-call resolution.
- HR Screening
- Harver Assessment (Online)
- Voice & Accent (V&A) Round
- Final Interview with Operations Team
- Background verification & Transportation check before Onboarding.
- Opportunity to work in a Global healthcare process
- Attractive salary + Voice Skills Allowance, Performance incentives, Night Shift Allowance + Statutory Benefits.
- Medical Insurance & Performance rewards.
- 5 Day work week, Free Home Pick up & drop ensuring safe travel.
- Strong career growth opportunities with learning & development programs.
- A collaborative, inclusive, and energetic work culture
Job Description International Contact Center (US Healthcare)
Location: Bangalore (Immediate Requirement)
Job Type: Full-time
Role: Customer Service International Voice Process/ Customer Contact Center
Shift: Night Shift (US Time Zones)
Compensation:
Eligibility Criteria
Key Responsibilities
Interview Process
Why Join Us
Desired skills and abilities:
Knowledge of US health care
Good Oral and Written Communication skills in English
Awareness of Telephonic Etiquettes & MS Office suite
Good Typing Skills & Basic Computer Navigation Skills
About the Role
We are looking for passionate and energetic individuals to join our International Contact Center US Healthcare team. This role involves interacting with US-based customers, providing excellent service, and resolving queries professionally. If you are a confident communicator with strong problem-solving skills, this is your chance to build a rewarding career in the Global healthcare domain.
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Customer Care Executive (Call Centre)Functional Area: Not SpecifiedRole/Responsibilies: Associate - International Contact Center (US)Contact Details:
Company: Hanswahini RecruitmentLocation(s): Bengaluru
Keyskills: healthcare us market international voice process healthcare bpo
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