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Teammate+ Technical Support Executive @ HTC Global Services

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 Teammate+ Technical Support Executive

Job Description

We are looking for Teammate+ RSA Archer with 5+ years of expertise to provide technical application support and maintenance for the Teammate+, RSA Archer and audit platform , with additional responsibilities supporting data integration and infrastructure remediation.
Requirements:
  • Hands-on experience with Teammate+, RSA Archer or similar audit platforms.
  • Familiarity with data integration tools and basic SQL for troubleshooting.
  • Experience supporting enterprise applications in a production environment.
  • Perform quarterly patching and coordinate business validation.
  • Monitor and troubleshoot data feeds between Teammate+ and Archer.
  • Resolve ITRC break/fix tickets and perform root cause analysis.
  • Provide day-to-day technical support for end users (login/access issues, role management).
  • Assist in planning for migration from End-of-Life infrastructure.
  • Maintain support documentation and operational runbooks.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: HTC Global Services
Location(s): Chennai

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Keyskills:   remediation Root cause analysis RSA Application support Enterprise applications Troubleshooting Operations Technical support SQL Auditing

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HTC Global Services

HTC Global Services (India) Pvt. Ltd.Established in 1990, HTC is a leading global IT Solutions and Business Process Outsourcing (BPO) provider with headquarters in Troy, Michigan. HTC is a mid-sized IT company with over 6000 qualified and experienced professionals. HTC has a strong client base ...