International Voice Process @ IntouchCX

Job Description

Job description
About IntouchCX:
IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.

Responsibilities:

• Handle inbound calls related to cancellations, billing, and tech issues.
  
• Drive customer retention with effective communication and tailored offers.
  
• Document interactions accurately using cloud systems.
  
• Meet KPIs: Handle Time, CSAT, Save Rate, and more.
  

Requirements:

• Excellent English communication skills.
  
• 6+ months experience in customer service (international voice preferred).
  
• Strong problem-solving and persuasive abilities.
  
• Comfortable using Android/iOS and digital tools.
  

Salary : 2.5 to 4.5 LPA

Perks:

• Performance-based incentives
  
• PF & ESI
  
• Recognition Programs
  
• 2 way Cab facility
  

Contact: Simu HR- 8617739***
Walk-in Address: B16, Mindspace (Behind Inorbit Mall)
Google Maps Link: Planful, B16, Raheja Mindspace IT Park
https://g.co/kgs/b9ACmCm

Role: Voice / Blended - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Graduation Not Required

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Keyskills:   International Call Center Technical Voice Process Voice Process International Voice Process International BPO