Training and Quality Manager
- IntouchCX
- 5 - 8 years
- Hyderabad
- 7 months ago
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Job Description
Job Title: Training and Quality Manager
Job Summary:
We are looking for a dedicated Training and Quality Manager to lead and improve our training programs and quality standards across the organization. This role plays a key part in enhancing employee skills, performance, and operational efficiency, while ensuring we meet business goals and maintain high-quality standards.
Key Responsibilities:
- Develop Training & Quality Strategies: Create and manage effective training and quality programs aligned with company goals.
- Design & Deliver Programs: Oversee the design, implementation, and consistency of training and quality initiatives across all teams.
- Monitor Performance: Analyze training outcomes and quality metrics to improve employee performance.
- Quality Assurance: Conduct audits and assessments to ensure compliance with internal and external quality standards.
- Process Improvement: Identify and implement actions to resolve quality issues and improve business processes.
- Leadership & Collaboration: Work with senior leaders and team managers to promote a culture of learning and continuous improvement.
- Reporting: Provide regular reports with insights and recommendations on training effectiveness and quality improvements.
Qualifications:
- Proven experience in training and quality management
- Strong leadership, communication, and analytical skills
- Ability to manage multiple projects and collaborate with cross-functional teams
- Knowledge of quality standards and performance metrics
If interested, Please share your CV at an***********u@in******x.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad+ View Contact
Keyskills: Training and Quality Manager BPO
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