Customer Support Associate - International Voice/Chat @ Teleperformance (TP)

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Customer Support Associate - International Voice/Chat

Teleperformance (TP)
0 - 5 years
Kolkata
7 months ago
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Job Description

Role & responsibilities

Responsibilities:

- Handling customer inquiries and resolving issues via calls/chat.

- Providing product/service information to customers.

- Meeting and exceeding customer satisfaction targets.

- Maintaining accurate records of customer interactions.

- Collaborating with team members to achieve team goals.

- Maintain the basic work hinge & ethics

Preferred candidate profile :

- Minimum 12th Pass

- Excellent communication and interpersonal skill in English.

- Comfortable in hardcore night shift

- Should be polite & have patience

- Should be an Immediate joiner

- Candidates should be within Kolkata, if not relocation can be accepted

- Mobile no should linked with Aadhar & WhatsApp

Shift:

Mainly Hardcore night shift

24X7 any 9.5 Hours

5 Days Working & 2 rotational Week off

Interview Procedure:

AI Call

HR Round

Assessment

Ops Round

Salary:

23K CTC - 30K CTC

Contact:

HR Sayan - 8158812***

Please mention "HR Sayan_000GWS" in your CV to identify the reference

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Kolkata

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Keyskills: English Communication Skills Fluent English International BPO Fluent Rotational Shifts

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Support Associate - International Voice/Chat @ Teleperformance (TP)

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