US Voice Process customer Service
- Infosys
- 2 - 4 years
- Noida, Gurugram
- 4 months ago
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Job Description
Ctc will be 4 LPA
Exp 1 to 3 yrs
2 Yrs Contract bass payroll will be crown solution
UK, US, Australia
Key Responsibilities:
- Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily/weekly/monthly Targets and conversion targets.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with company policies and US calling regulations
Required Skills & Qualifications:
- Bachelors degree or equivalent.
- 24 years of experience in outbound calling, for US clients.
- Open to Work from Office
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call centre software.
- Open to work night shifts and adapt to US time zones.
- Goal-oriented with a positive attitude and strong work ethic.
Knowledge of US culture and customer behaviour
Interested candidates can apply to this mail id -
ge***a@cr**********n.com Or Drop the cv to this Number 9611446226Make sure candidate should have all the documents, Looking 1 Month 20 Days. Ctc will be 4 LPA
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: CapgeminiLocation(s): Noida, Gurugram+ View Contact
Keyskills: US Process International Voice Process UK Process
Fraud Alert to job seekers!
₹ 2-3.5 Lacs P.A
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