Team Lead
- Delhivery
- 0 - 2 years
- Kozhikode
- 4 months ago
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Job Description
Role & responsibilities
1. Team Management:
- Lead, mentor, and manage the PST team to ensure high productivity and ownership.
- Allocate and monitor tasks based on priority, skillset, and deadlines.
- Facilitate daily stand-ups, reviews, and team development initiatives.
2. Problem Solving & Root Cause Analysis:
- Identify operational inefficiencies, bottlenecks, and recurring issues using structured problem-solving methodologies.
- Drive RCA (Root Cause Analysis) with relevant stakeholders and implement corrective/preventive actions.
3. Data Analytics and Reporting:
- Design, develop, and maintain interactive dashboards and reports using Tableau.
- Use Advanced Excel tools (Power Query, Pivot Tables, VBA, complex formulas) for trend analysis and data modeling.
- Automate repetitive data processes to reduce manual effort and improve accuracy.
4. Performance Tracking & Metrics:
- Define KPIs and track team and process performance regularly.
- Present weekly/monthly performance reports with insights and action plans to senior management.
5. Stakeholder Management:
- Collaborate with cross-functional teams (Ops, Tech, HR, etc.) to resolve operational challenges.
- Serve as the key point of contact for escalations related to process issues or delays.
6. Continuous Improvement:
- Champion continuous improvement culture within the team.
- Identify automation opportunities and contribute to the development of internal tools/scripts.
- Document learnings, SOPs, and ensure knowledge transfer.
Contact : 9747887***
Interested candidates ,Please share your resume to ha*********k@de******y.com
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: DelhiveryLocation(s): Kozhikode
Keyskills: Last Mile Delivery Team Leading Logistics Operations Logistics Management Warehouse Operations Outbound Inbound Supply Chain Operations
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Delhivery
Delhivery is India's leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Our vision is to become the operating ...
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