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Customer Care Executive @ Top

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 Customer Care Executive

Job Description

Job Responsibilities

  • Receive inbound/outbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
    Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
    Walk customers/ Provide navigational support on self-service portal
    Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
    Place outbound calls to customers when required in line with Client / Company guidelines
    Work productively whilst maintaining exceptional call/data quality standards in line with targets
    Contribute to the team through open and regular communication with peers / supervisors
    Adhere to all company or departmental policies and procedures (personnel and operational)
    Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
    Maintain regular and punctual attendance in line with company policies and procedures
    Minimize customer complaints and escalations by providing exceptional service and call control

Experience- Fresher to 3 Years

Notice Period- Immediate to 30 Days

Shift Timings- Rotational

Job Location Bangalore/ Mumbai

Salary Upto 2 LPA to 4.8 LPA

both side cabs


Interested candidates can share the CV on 7678666*** or yu**********l@nl****h.in


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: Fortune Global
Location(s): Mumbai

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Keyskills:   International Voice Process Bpo Customer Service International Call Center Problem Solving Voice Process Outbound Process Voice Support US Process Sales Process Bpo Voice International Process Customer Handling International BPO UK Process International Calling

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₹ 2-4.75 Lacs P.A

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