Customer Support Executive
- Simply Vyapar Apps
- 0 - 5 years
- Ahmedabad
- 6 months ago
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Job Description
Company Name:- vyapar app
Customer Support Executive
Customer Experience-Inbound
About Vyapar:
0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.
Responsibilities:
Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
Follow up customer calls wherever is necessary
Explain product features, pricing, and benefits to interested customers.
- Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow established processes and procedures to maintain service quality.
Desired Skills and Requirements:
Exp - 1 to 4 years or Freshers can also apply
- Any Graduate
Proven experience in a customer support role, preferably in an inbound call center environment.
Proficient in relevant computer applications
Having accounting knowledge is a plus.
- Excellent communication and active listening skills.
Languages : English & Hindi
Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.
Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Simply Vyapar AppsLocation(s): Ahmedabad
Keyskills: Customer Support Inbound Voice Process Inbound Calls Domestic BPO Voice Process Customer Queries Query Resolution
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Simply Vyapar Apps
Vyapar is India’s leading fintech company that offers a Free Business Accounting and Inventory Management application to enable MSMEs to digitally manage their business operations. The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their bu...
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